The Bradford Exchange Australia
The Bradford Exchange Australia Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Bradford Exchange Australia has 1.9 star rating based on 31 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Delivery was on time, Doll, How quick delivery was.
Cons: An inability to solve customer problems, Lack of delivering goods paid for, Being charged more.Recent recommendations regarding this business are as follows: "Buy elsewhere", "I recieved my order very quick, I had a question about it and it was resolved as quick as delivery, all in all very pleased", "stay away from this company deal with them at your peril.theyre a mob of crims", "STAY WELL AWAY ONLY TAKE YOUR MONEY AND FORGET ABOUT YOU UNLESS YOU PURCHASE MORE", "DO NOT BELIEF THEM. Do not purchase any of their *** products.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Bradford Exchange Australia has 1.9 star rating based on 31 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Delivery was on time, Doll, How quick delivery was.
Cons: An inability to solve customer problems, Lack of delivering goods paid for, Being charged more.Recent recommendations regarding this business are as follows: "Buy elsewhere", "I recieved my order very quick, I had a question about it and it was resolved as quick as delivery, all in all very pleased", "stay away from this company deal with them at your peril.theyre a mob of crims", "STAY WELL AWAY ONLY TAKE YOUR MONEY AND FORGET ABOUT YOU UNLESS YOU PURCHASE MORE", "DO NOT BELIEF THEM. Do not purchase any of their *** products.".
Most users want The Bradford Exchange Australia to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top The Bradford Exchange Australia Reviews
"BPAY not legit & send items not ordered scam"
The BPAY option for payment is a made up number, my financial institution says it doesn't exist. I contacted Bradford to be told enquires take 2 weeks. In that...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No Unit Number
Order number 100******** . No unit Number on Delivery Address .It is Unit 1.
1-9 Gray st Sutherland NSW Australia . Thanking you in Advance.
Preferred solution: Up date my delivery Address to Unit 1 1-9 Gray Street Sutherland NSW
Sydney, New South Wales
BPAY not legit & send items not ordered scam
The BPAY option for payment is a made up number, my financial institution says it doesn't exist. I contacted Bradford to be told enquires take 2 weeks.
In that 2 weeks I received a late fee, what a joke! I reluctantly paid for my invoice and late fee by credit just to have this order over and done with and never to deal with this company again. There was no answer on the BPay number but today I received a message from Bradford that another order is on its way that I did not order and I'm expected to pay for it. What a scam this is!!!
I'll be sending it back. PLEASE stay away from this company.
The reviews that aren't poor are fake. Buy it elsewhere save yourself money and stress!
User's recommendation: Buy elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoney taken out my bank
I bought the King Charles coin the other week and have just noticed their is another $99.98 pending, could you explain why your taku g more money out as i never ordered anything else and ive already paid for the coin ive recieved.
Regards
Elizabeth Macdonald
User's recommendation: I recieved my order very quick, I had a question about it and it was resolved as quick as delivery, all in all very pleased
Mount Isa, Queensland
Refund Required
I ordered commemorative coins after the death of Queen Elizabeth but have been receiving ongoing merchandise that has been charged to my account, which I have not consented to. I have returned the merchandise and require a full refund.
The items include:
2 boxes of Her Majestys Coronation + shipping $99.98
2 boxes of Co-pack Marriage Phil + Coin Box + shipping and Servive $99.98
Total: $399.92
If a subscription has been made, I require it to be cancelled it immediately.
Perth, Western Australia
Had a gutful
their system of invoicing and account status is to say the least confusing,after them refering my a/c to a collection agent as overdue, prompted me to review all the transactions,demanding from them additional records before i would pay,.that resulted in them overcharging coming to light they cloud the water and make it near impossible to arrive at an accurate figure they do it delibrately, i thought i had finalised the a/c and now I have received supposed outstanding amounts again,all *** will freeze over before they get another cent,
User's recommendation: stay away from this company deal with them at your peril.theyre a mob of crims
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orange, New South Wales
Invoiced for goods not ordered and not received
have just received an invoice for "spirit of unity/Walkabout426-co385.03" which was not ordered and have not received but it seems that you can fill the letterbox with a lot of sales media but cannot sort out your billing department you also post your phone number and do not answer or reply emails are a waste of time also as are not answered would not recommend purchasing another thing from this back yard shop!!!
Preferred solution: Apology
User's recommendation: STAY WELL AWAY ONLY TAKE YOUR MONEY AND FORGET ABOUT YOU UNLESS YOU PURCHASE MORE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisgusting
Ordered beginning of October, received nothing, have emailed and emailed, tried to ring dozens of times, they DO NOT response as stated that is just lies, this lot take your money, obviously have no stock as takes weeks to ship, stated my order returned? no one here has ever seen.
Finally after waiting for 28 minutes on phone got hold of MARK, who apologised and stated will send form out of not receiving and will reship asap. No email of again or phone call they just put head in sand. On there email with attacked form I had to fill out and resend which did 30 minutes after received their email states in RED that a customer service person will contact within 24/48 hours :BS< no one has ever responsed, have a paper trail of emails over the last 4 weeks and as my email has tracking of opened read, have all the treads of Bradford Exchange opening all emails I have sent, still never replied in any medium. This company has fancy webpage and is just to look the real deal BUT buyers out there you are going down a dark rabbit hole, they will take your money and you will be forever trying to contact to find out where your order is!
I have received legal advise as this lot need to be rounded up and I have the trail of emails and phone logs etc, and have also printed out many of the unhappy feedback for my pending case. Its a right scam and they are making huge $$$ from people with no service or product. Just angry now as its been time wasting to get what I paid for.
They constantly state they response on the feedbacks like to see who has received any customer service! TOTAL RIP OFF business, now will make it my mission to get Business and Consumer Affairs involved with the paper trail.
- No service in any form
Preferred solution: SERVICE and what I paid for
User's recommendation: Don't touch
Gold Coast, Queensland
They steal from only old women
Prayed on old lady with dementia for all her money. Tricked her to accept worthless items like coins after they already had her credit card details.
User's recommendation: DO NOT BELIEF THEM. Do not purchase any of their *** products.
Resolved: To cancel
I cancelled any more orders.
I rang and cancelled my direct debit so hopefully it has been rectified I dont need to write anymore unless I have anymore problems
Perth, Western Australia
Return a bit too slow
Returned item 12 November 2022 and only got refund 13 January2023. No communication was received by me on this matter.
Cheltenham, Victoria County
No replies to emails
Obviously lack of communication between departments, because I phoned about a return, followed advice, then received the unwanted package again. Not happy.
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Brisbane, Queensland
Dodgy Company
I would urge people not to purchase any products from this company. I made one purchase with two items to a total of `$150.
I have received two products that do not match the description of what I bought, and every month I have a $98 charge made to my card without authorisation.
The phone number is 'user busy' and there are no responses to my email. I resorted to closing my bank account.
Brisbane, Queensland
I have tried on numerous occasions to ring customer service without success. I have emailed to cease deliveries and hope they will comply.
I needed to stop deliveries of a coin collection but cannot ring the company as the phone is constantly "busy". I paid via Paypal originally and now cannot use Paypal and my bank stopped credit card payments as they were suspicious!!.
I have emailed a cease instruction. All a bit dodgy in my books.
Melbourne, Victoria
I have just given up trying to get a response by phone and 3 emails I am convinced that Bradford's are not interested in me as a. long time customer simple I thay don't want to be professional
To find out about a order i placed some weeks ago i recieved confirmation that the order hade veen placed but no further updates
User's recommendation: Only deal with them if you get professional feedback and service
No communication of order status
Oder placed but unable to contact them at all for any update on order status. Calls placed on hold 4 times for over an hour.
User's recommendation: Dont buy
Sydney, New South Wales
Corrupt and unreachable
I paid in full through PayPal with receipts, yet they had a debt company chasing me for an unidentified charge. I paid the charge to shut them up-as it was only $60 (paid direct to Bradford exchange and got receipt.
Debt company keeps calling.
No answer on customer service phone number - or constantly engaged - no way of reaching them. Are they a scam?
User's recommendation: Avoid - take legal action
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I'm having the same problem. I ordered the Jubilee coin as well, then got sent another Coin which I sent back, and completed the declaration slip after advice from the customer service staff (and I use that term loosely).
I kept getting invoices, to which I called (took days and days and hours on hold to speak to someone), and was advised my account had been sorted and to ignore further correspondence. Now I am getting emails from Debt Collectors. I still can't get someone to call me.
I am utterly disgusted and will never purchase anything from these fraudsters again. I will also tell everyone I know how dodgey they are to deal with.