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The Bradford Exchange Australia Reviews
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The Bradford Exchange Australia Net Promoter Score (NPS)
-100
low
NPS
-100
100
- 0% Promoters
- 0% Passives
- 100% Detractors
The Bradford Exchange Australia's estimated NPS of -100 considered to be low. 0% of users would likely recommend The Bradford Exchange Australia to a friend or colleague.
Customer Satisfaction
The Bradford Exchange Australia Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerInvoiced for goods not ordered and not received
have just received an invoice for "spirit of unity/Walkabout426-co385.03" which was not ordered and have not received but it seems that you can fill the letterbox with a lot of sales media but cannot sort out your billing department you also post your phone number and do not answer or reply emails are a waste of time also as are not answered would not recommend purchasing another thing from this back yard shop!!!
User's recommendation: STAY WELL AWAY ONLY TAKE YOUR MONEY AND FORGET ABOUT YOU UNLESS YOU PURCHASE MORE.
ID
Location
Orange, New South Wales
Preferred solution
Apology
They steal from only old women
Prayed on old lady with dementia for all her money. Tricked her to accept worthless items like coins after they already had her credit card details.
User's recommendation: DO NOT BELIEF THEM. Do not purchase any of their *** products.
ID
Location
Gold Coast, Queensland
Return a bit too slow
Returned item 12 November 2022 and only got refund 13 January2023. No communication was received by me on this matter.
ID
Location
Perth, Western Australia
Refund Required
I ordered commemorative coins after the death of Queen Elizabeth but have been receiving ongoing merchandise that has been charged to my account, which I have not consented to. I have returned the merchandise and require a full refund. The items include: 2 boxes of Her Majestys Coronation + shipping $99.98 2 boxes of Co-pack Marriage Phil + Coin Box + shipping and Servive $99.98 Total: $399.92 If a subscription has been made, I require it to be cancelled it immediately.
1 comment
ID
Location
Mount Isa, Queensland
No replies to emails
Obviously lack of communication between departments, because I phoned about a return, followed advice, then received the unwanted package again. Not happy. style="background-color: style="background-colo
ID
Location
Cheltenham, Victoria County
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDisgusting
Ordered beginning of October, received nothing, have emailed and emailed, tried to ring dozens of times, they DO NOT response as stated that is just lies, this lot take your money, obviously have no stock as takes weeks to ship, stated my order returned? no one here...
View full review
ID
Cons
- No service in any form
Preferred solution
SERVICE and what I paid for
Dodgy Company
I would urge people not to purchase any products from this company. I made one purchase with two items to a total of `$150. I have received two products that do not match the description of what I bought, and every month I have a $98 charge made to my card without authorisation. The phone number is 'user busy' and there are no responses to my email. I resorted to closing my bank account.
ID
Location
Brisbane, Queensland
I have just given up trying to get a response by phone and 3 emails I am convinced that Bradford's are not interested in me as a. long time customer simple I thay don't want to be professional
To find out about a order i placed some weeks ago i recieved confirmation that the order hade veen placed but no further updates
User's recommendation: Only deal with them if you get professional feedback and service.
ID
Location
Melbourne, Victoria
I'm having the same problem. I ordered the Jubilee coin as well, then got sent another Coin which I sent back, and completed the declaration slip after advice from the customer service staff (and I use that term loosely).
I kept getting invoices, to which I called (took days and days and hours on hold to speak to someone), and was advised my account had been sorted and to ignore further correspondence. Now I am getting emails from Debt Collectors. I still can't get someone to call me.
I am utterly disgusted and will never purchase anything from these fraudsters again. I will also tell everyone I know how dodgey they are to deal with.