The Bradford Exchange Australia

Ordered beginning of October, received nothing, have emailed and emailed, tried to ring dozens of times, they DO NOT response as stated that is just lies, this lot take your money, obviously have no stock as takes weeks to ship, stated my order returned? no one here has ever seen.

Finally after waiting for 28 minutes on phone got hold of MARK, who apologised and stated will send form out of not receiving and will reship asap. No email of again or phone call they just put head in sand. On there email with attacked form I had to fill out and resend which did 30 minutes after received their email states in RED that a customer service person will contact within 24/48 hours :BS< no one has ever responsed, have a paper trail of emails over the last 4 weeks and as my email has tracking of opened read, have all the treads of Bradford Exchange opening all emails I have sent, still never replied in any medium. This company has fancy webpage and is just to look the real deal BUT buyers out there you are going down a dark rabbit hole, they will take your money and you will be forever trying to contact to find out where your order is!

I have received legal advise as this lot need to be rounded up and I have the trail of emails and phone logs etc, and have also printed out many of the unhappy feedback for my pending case. Its a right scam and they are making huge $$$ from people with no service or product. Just angry now as its been time wasting to get what I paid for.

They constantly state they response on the feedbacks like to see who has received any customer service! TOTAL RIP OFF business, now will make it my mission to get Business and Consumer Affairs involved with the paper trail.

I purchased 2 collections late last year, arrived, good quality, nil issues. 6 months down the track, within 2 days I have received several text messages and emails from ARMA Debt Collection company.

As far as I know I have well and truly paid for everything I have ordered and recieved. The company is saying I owe $749 when the total amount I ordered was $484. Now if there was some sort of issue with payment or If it was missed, why have I not received any phone calls, text messages or emails from Bradford exchange? Why am I now being harassed by an external company for almost double what I ordered.

I have emailed the company and I was on hold for 30 mins today until I got hung up on. After reading hours worth of terrible reviews, I wish I never had anything to do with this company.

Has anyone else had a similar issue, how was it resolved? I am happy to pay what I owe, If there is anything but surely they cannot expect me to pay almost double when I was not informed I owed anything.

Ordered a single item which eventually arrived.

Was then sent a continual stream of unwanted items that were NEVER ordered.

All these items have been returned but we are still getting invoices for them.

Despite several phone calls, emails and letters they have persisted in sending invoices for items owe did not order and have returned.

They confirmed by phone all items had been returned and there was no outstanding amount.

They still continued to send invoices and have now referred the debt to a collection agency.

The collection agency is now bombarding us with text messages.

Their business lacks any ethics.

They do not respond to emails or letters

It takes a very long time to get through to them on the phone

Overall this business is an appalling scheme to pressure customers into accepting unwanted goods.

Even worse they seem to relentlessly pursue non-existent debts

NOTHING SHORT OF HARASSMENT